FAQ


Where are you based?

We are based in New York, New York.

Can I cancel my order after I've made a purchase?

Yes, we offer cancellations up to 24 hours after purchasing. If you change your mind within that time, or want to make an exchange, please send us a message at sawbuddies@gmail.com

If the order has not been shipped out yet, we will cancel the order and issue an immediate refund. Otherwise, a return can be arranged, but only after the item arrives to your destination shipping address.

How does shipping work?

SawBuddies has fulfillment centers in the United States, Eastern Asia, and Western Europe. This allows us to provide you with the absolute best value for the dollar.

Your order will be shipped via partnership with the USPS for the United States, Canada Post for Canada, Royal Mail for the UK, Australia Post for Australia, etc.

Your order will arrive in 2 weeks on average. However, due to COVID-19, our customers are seeing volatile delivery times. Please do not hesitate to contact our support team if you are experiencing delays. We are happy to help!

How can I track my order?

We will email you a tracking number once the order has shipped. However, there could be a 24 hour delay between shipment and for tracking information to show up. If you did not get an email with your tracking number, please sent us a message at sawbuddies@gmail.com

I still have questions

If you have a question about your order, please send an email to sawbuddies@gmail.com along with your order confirmation number. You must email this address to receive customer support, as other communication methods are not necessarily designed for customer support (ex: Facebook / Instagram)